New Clients


New Client Information

Thank you so much for coming to see us and trusting us with the care of your dog(s) or cat(s)! We are very happy to meet you and your pets!

What to Expect

When you choose us for your pet health needs, we do everything we can to meet the needs of you and your pet in an intimate, relaxed, and compassionate setting. Appointments are scheduled in 30 minute blocks; however, we will take as much time as needed to answer your questions and care for your pet. While appointment visits are seen first, we do accept walk-ins if you are unable to schedule ahead of time.

When you arrive, you will check in at the reception desk. New clients will have some paperwork to complete. Pet parents must be at least 18, have a valid license, and be authorized to make decisions and payments for their pets. To provide the best care for your pet, we will ask for previous records, especially any vaccinations your pet has received and diagnostics that have been run (such as heartworm tests, blood work, fecal tests, etc.). We will also need to know if your pet is taking any medications or if they are on any preventatives such as heartworm disease prevention or flea control. Records may be brought in at the time of your first visit or sent to us ahead of time via e-mail at [email protected] or fax at (281) 574-2587.

At your visit, a technician will admit you and your pet, check your pet's weight, then show you to an exam room. Your technician will gather your pet's history regarding their overall health, activity, diet information, chronic illnesses, medications, and any concerns for which your pet is being presented. The technician will also check your pet's vitals, collect samples for anticipated testing, and go over expected costs and recommendations. Afterward, the veterinarian will join you in the room, examine your pet, and go over exam observations and further recommendations. At the end of the visit, you will be taken back to the front desk to check out and receive any medication or foods prescribed. You can also go ahead and schedule your pet's next visit if needed.

For your convenience our New Client Form may be downloaded ahead of time if you would like to complete the form before your visit and save time at check in.

Payment

Payment is due at the time of services. We make every effort to go over anticipated costs prior to your visit and before providing any services. We will always recommend the best care for your pet and we want to make sure you know what to expect. We accept cash and most major credit cards. Should you need some financial assistance, we also accept Care Credit and Scratchpay.

Veterinary Emergencies

While we hope that all pets stay happy and healthy, injuries and accidents do occur. We are happy to see patients as emergencies during our regular business hours. Should an emergency occur outside of our regular hours, please take your pet to the practice listed below.

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Blue Pearl Katy
19450 Katy Fwy Ste 200
Houston, TX 77094
(281) 675-6000